Why use J.M. Inbound Group?

Budget Relief

• JMI represents VARIABLE overhead versus the FIXED overhead cost of an in-house Call Center and related management issues.

• JMI is paid by call duration or by the transaction.

• JMI 's 'fee for service' spells budget relief.

Customer Care

Our track record for customer care is our claim to excellence. JMI customer care is delivered by direct access to a live Customer Service Rep .... no IVR to delay assistance.

• The average turnover rate for the call center industry is 35% per year ... JMI average is only 5%.

• The average age for most call center agents is 20 to 25 years .... JMI average is 37 years.

• All JMI services are fully bilingual (French and English, verbal and written).